Frequently asked questions

No worries, just describe the eye colours in as much detail as you can in the field provided.

If you have any questions: info@m-iris.de

Bright and sharp is best. Here's a method from us to help you take the photo.

We pay attention to every little detail, because eyes are as unique as fingerprints.

More info.

Just a few days.

You'll find out when your set arrives at checkout.

You'll receive an order confirmation from us right away.

In the next step, we analyse your eye colours, put together your set and photograph the beads.

Then you'll get an email with a link where you can view the beads and afterwards either approve them or request a change.

Please note: the link is valid for exactly 24 hours. Once this time has passed, it is automatically considered approved and your set is shipped.

We deliver to the following countries:

• Germany
• Austria
• Netherlands
• Belgium
• France
• Italy
• Poland
• Czech Republic

Unfortunately, we currently don't offer shipping to Switzerland.

Of course. You'll receive clear, digital instructions.

You can also find them here.

Don't worry. It's very easy.

The set has been specially prepared and designed to be simple, so you can't go wrong.

Just a few minutes of your time.

We've prepared everything else perfectly for you.

No, we work exclusively with high-quality stainless steel.

M.IRIS offers a free repair for orders that are no more than 1 year old.

For orders that are 1 year old or older, we charge a one-off repair fee of €14.99.