Refund policy
Right of withdrawal for the sale of goods
Right of withdrawal for consumers
(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession.)
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day
- on which you or a third party named by you, who is not the carrier, acquires, or acquired, physical possession of the goods, in the case where you ordered one or more goods in a single order that is or are delivered as a single delivery;
- on which you or a third party named by you, who is not the carrier, acquires, or acquired, physical possession of the last good, in the case where you ordered several goods in a single order that are delivered separately;
To exercise the right of withdrawal, you must inform us (Michail Seryschew, Johanna-Etienne-Str. 77, 41468 Neuss, phone no.: +49152 07511650, email address: info@m-iris.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Grounds for exclusion or expiry
The right of withdrawal does not exist for contracts
- for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal requirements of the consumer;
- for the supply of goods which are liable to deteriorate or expire rapidly;
- for the supply of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market that the trader cannot control;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery;
- for the supply of goods which, after delivery, are, according to their nature, inseparably mixed with other items;
- for the supply of sealed audio or video recordings or sealed computer software if the seal was removed after delivery.
Model withdrawal form
(If you wish to withdraw from the contract, please fill in this form and send it back.)
- To Michail Seryschew, Johanna-Etienne-Str. 77, 41468 Neuss, email address: info@m-iris.de :
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/
for the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.